Cozumel Cruise Port Map: Piers, Walking Distance, Taxis & What’s Nearby

Trying to understand the Cozumel cruise port map before your ship arrives?

That is a smart move.

Cozumel is one of the easiest cruise ports in the Caribbean, but it can also be confusing for first-time visitors because there is not just one cruise pier. Cozumel has three main cruise piers, and where your ship docks changes your entire port day.

If you dock at Punta Langosta, you can walk straight into downtown San Miguel. If you dock at the International Pier or Puerta Maya, you will usually want a taxi for downtown, beaches, restaurants, and most shore excursions.

This guide breaks down the Cozumel cruise port map in a simple way so you know which pier your ship may use, what is nearby, when you can walk, when you need a taxi, and how to plan your day without wasting time.

For a broader overview of the island, beaches, excursions, taxis, and port-day planning, start with our Cozumel Cruise Port Guide.

Quick Picks: Cozumel Cruise Port Map

Question	Best Answer
Main Cozumel cruise piers	Punta Langosta, International Pier, Puerta Maya
Best pier for walking downtown	Punta Langosta
Best pier for Carnival passengers	Puerta Maya is commonly used by Carnival
Best pier for Royal Caribbean passengers	International Pier is commonly used by Royal Caribbean
Best pier for shopping without leaving port	Puerta Maya or International Pier
Best pier for downtown restaurants	Punta Langosta
Best pier for beach clubs	Any pier, but taxis are usually needed
Can you walk from the cruise port?	Yes from Punta Langosta; not ideal from International or Puerta Maya
Do taxis wait at the piers?	Yes, taxis are available at all three cruise pier areas
Best article to read next	Cozumel Taxi Rates & Transportation For Cruise Passengers

Cozumel Cruise Port Map Overview

Cozumel sits just off the coast of Mexico’s Yucatán Peninsula and is one of the busiest cruise destinations in the western Caribbean. Most cruise passengers arrive along the island’s western coast, near San Miguel, beach clubs, snorkeling areas, shopping zones, and shore excursion pickup points.

The three main Cozumel cruise piers are:

• Punta Langosta Pier
• International Pier
• Puerta Maya Pier

These piers are all on the west side of the island, but they are not in the exact same place.

That is the key detail many cruise passengers miss.

Punta Langosta is located downtown. International Pier and Puerta Maya are farther south, near each other, in a more cruise-terminal-style area. If you are planning to walk around town, eat downtown, visit a beach club, book a shore excursion, or shop outside the port complex, your pier location matters.

Before choosing your plan, it helps to know which pier you are docking at. Then you can decide whether to walk, take a taxi, stay near the port, or head out for a full beach or excursion day.

For ideas on what to do once you understand the layout, read What To Do In Cozumel From A Cruise Ship.

Cozumel’s Three Cruise Piers Explained

Cozumel’s cruise piers are all designed for cruise passengers, but they serve different types of port days.

Some are better for walking.

Some are better for shopping.

Some are better for easy taxi access to beach clubs and excursions.

Here is the simple breakdown.

Punta Langosta Pier

Punta Langosta is the most convenient Cozumel cruise pier if you want to walk into downtown San Miguel.

This pier is located directly in town, near the waterfront, shops, restaurants, bars, and the main downtown area. If your ship docks here, you can usually step off the ship, walk through the pier area, and be in downtown Cozumel within minutes.

This is the easiest pier for passengers who want a low-effort DIY day.

Best for:

• Walking downtown
• Shopping
• Restaurants
• Waterfront strolling
• Coffee, tacos, and casual exploring
• Passengers who do not want a formal excursion

What is nearby Punta Langosta?

From Punta Langosta, you are close to downtown San Miguel, the waterfront promenade, souvenir shops, pharmacies, restaurants, bars, and local tour operators.

This is the pier where “just walking around” makes the most sense.

If your goal is to explore town, grab lunch, shop, and head back to the ship without taking a taxi, Punta Langosta is the best pier to have.

For food ideas near town and the port area, use our Best Restaurants Near Cozumel Cruise Port guide.

Can you walk from Punta Langosta to downtown?

Yes. Punta Langosta is the walkable pier.

You can walk from the pier area into downtown San Miguel in just a few minutes. This is the pier where cruise passengers can most easily explore without a taxi.

That said, you still need to watch your time. Cozumel is easy, but you do not want to drift too far from the ship without keeping track of your all-aboard time.

International Pier

The International Pier is located south of downtown San Miguel. It is one of Cozumel’s major cruise terminals and is commonly associated with Royal Caribbean and Celebrity ships, although pier assignments can change.

This pier has a developed cruise terminal area with shops, restaurants, bars, and taxi stands. It is easy to get transportation from here, but it is not the best pier for walking downtown.

Best for:

• Taxis
• Cruise excursions
• Shopping near the pier
• Beach club transfers
• Snorkeling tours
• Passengers who are comfortable leaving by taxi

What is nearby the International Pier?

The International Pier has a port shopping area and is close to Puerta Maya. It is also near several waterfront bars and restaurants, but it is still south of the main downtown area.

You can find shops and food near the pier, but if you want the main downtown San Miguel experience, plan on taking a taxi.

Can you walk from International Pier to downtown?

Technically, some passengers walk along the waterfront into town, but it is not the easiest or best option for most cruise passengers.

The walk can be long, hot, and not always worth it when taxis are easy to find. For most visitors, the better plan is to take a short taxi ride to downtown or choose a beach club or excursion.

For exact taxi planning, read Cozumel Taxi Rates & Transportation For Cruise Passengers.

Puerta Maya Pier

Puerta Maya is the large cruise terminal commonly used by Carnival Cruise Line and Carnival Corporation brands. It is south of downtown and close to the International Pier.

This is one of the most developed cruise port complexes in Cozumel. You can shop, eat, drink, and take photos without leaving the secured port area. For some passengers, that is enough. For others, Puerta Maya is simply the starting point for a taxi ride to a beach club, restaurant, or shore excursion.

Best for:

• Carnival passengers
• Port shopping
• Bars and restaurants inside the terminal
• Easy taxi access
• Beach club days
• Organized excursions

What is nearby Puerta Maya?

Puerta Maya has a large cruise-focused shopping and dining complex. You will find souvenir shops, bars, photo spots, pharmacies, jewelry shops, and taxis.

It is convenient, but it is not downtown.

If you want local restaurants, San Miguel, public waterfront areas, or a more independent Cozumel day, you will probably leave by taxi.

Can you walk from Puerta Maya to downtown?

For most cruise passengers, no.

It is not practical to walk from Puerta Maya to downtown San Miguel during a normal cruise stop. The distance is too far for most visitors, especially in the heat, and the walk is not the best use of limited port time.

Take a taxi instead.

Which Cozumel Pier Does Each Cruise Line Use?

This is one of the most common questions cruise passengers ask.

The tricky part is that cruise line pier assignments are common patterns, not permanent guarantees. Ships can dock at different piers depending on port traffic, scheduling, ship size, weather, and operational needs.

Still, these are the usual patterns:

Cruise Line	Common Cozumel Pier
Carnival Cruise Line	Puerta Maya
Royal Caribbean	International Pier
Celebrity Cruises	International Pier
Norwegian Cruise Line	Often Punta Langosta or International, depending on schedule
Disney Cruise Line	Can vary
MSC Cruises	Can vary
Holland America	Can vary
Smaller or less frequent ships	Often depends on port schedule

The best rule is simple: check your cruise app, itinerary, daily planner, or Cozumel port schedule before making plans.

If you are booking an independent excursion, confirm your exact pier with the tour operator. Many good operators know the ship schedules and can tell you where to meet.

For excursion planning help, read Best Cozumel Shore Excursions For Cruise Passengers.

Which Cozumel Pier Does Carnival Use?

Carnival ships commonly dock at Puerta Maya.

Puerta Maya is a large Carnival-oriented port complex south of downtown San Miguel. It has shops, bars, restaurants, taxis, and shore excursion meeting areas.

If you are sailing Carnival, there is a good chance you will dock at Puerta Maya, but do not assume without checking your itinerary or ship app.

What Carnival passengers should know

Carnival passengers often have easy access to:

• Puerta Maya shopping
• Port bars and restaurants
• Taxi stands
• Beach club transportation
• Cruise-line shore excursions
• Independent excursion pickup nearby

If you want to go downtown, take a taxi.

If you want a beach day, take a taxi to Paradise Beach, Mr. Sanchos, Playa Mia, Nachi Cocom, Chankanaab, Money Bar, or another west-coast beach club.

For beach planning, read Best Beaches Near Cozumel Cruise Port.

Which Cozumel Pier Does Royal Caribbean Use?

Royal Caribbean commonly uses the International Pier in Cozumel.

The International Pier is south of downtown, near Puerta Maya. It has a developed port area, shops, restaurants, and taxi stands.

However, Royal Caribbean ships can sometimes use other pier arrangements depending on the port schedule, so you should still confirm before your cruise.

What Royal Caribbean passengers should know

If your ship docks at the International Pier, you are in a good spot for taxis, excursions, and beach club trips.

You are not in the best spot for walking into downtown.

Plan on a taxi if you want to visit San Miguel, downtown restaurants, or beach clubs farther down the coast.

Which Cozumel Pier Is Closest To Downtown?

Punta Langosta is the closest pier to downtown San Miguel.

It is the best pier for passengers who want to walk into town, browse shops, eat at a local restaurant, grab coffee, visit the waterfront, or spend a relaxed day close to the ship.

If your ship docks at International Pier or Puerta Maya, downtown is still easy to reach, but you should take a taxi.

Can You Walk Around Cozumel From The Cruise Port?

Yes, but it depends on your pier.

This is where many cruise passengers get confused because advice online can sound contradictory. One person says Cozumel is very walkable. Another says you need a taxi. Both can be right depending on where the ship docks.

If you dock at Punta Langosta

Yes, you can walk around downtown San Miguel easily.

This is the best pier for a self-guided day.

If you dock at International Pier

You can walk around the port area, but walking downtown is not ideal for most passengers.

Take a taxi if you want to go into town.

If you dock at Puerta Maya

You can walk around the port complex, but you should not plan on walking downtown.

Take a taxi.

Cozumel Cruise Port Walking Distance Guide

Here is the easiest way to think about walking from the Cozumel cruise piers.

Pier	Walking To Downtown	Best Transportation
Punta Langosta	Easy	Walk
International Pier	Long / not ideal	Taxi
Puerta Maya	Not practical	Taxi

For most cruise passengers, walking should only be your main transportation plan if you dock at Punta Langosta.

Otherwise, taxis are the simple answer.

Cozumel Cruise Port Taxi Map Basics

Cozumel taxis are one of the most important parts of understanding the port map.

Most beach clubs, snorkeling spots, restaurants, and attractions are not directly walkable from the main cruise piers. Even if something looks close on a map, heat, road layout, sidewalks, and time in port can make walking less appealing.

Cozumel taxis usually operate with fixed zone-based rates rather than meters. Rates are typically posted near taxi stands, and fares are often priced per vehicle for a small group rather than per person.

Before getting in, confirm:

• Destination
• Total fare
• Whether the price is per cab or per person
• Whether you are paying in U.S. dollars or pesos
• Return pickup plan if needed

For the full breakdown, use Cozumel Taxi Rates & Transportation For Cruise Passengers.

What Is Near Each Cozumel Cruise Pier?

The Cozumel cruise port map becomes much easier when you think of each pier by what is nearby.

Near Punta Langosta

Punta Langosta is closest to downtown San Miguel.

Nearby options include:

• Downtown restaurants
• Waterfront bars
• Souvenir shops
• Pharmacies
• Local stores
• Coffee shops
• The waterfront promenade
• The ferry area
• Easy walking routes

Best for passengers who want a simple DIY day.

Near International Pier

International Pier is south of downtown and close to cruise-focused shops and restaurants.

Nearby options include:

• Port shops
• Bars and restaurants
• Taxi stands
• Waterfront areas
• Independent excursion meeting points
• Short taxi access to beach clubs

Best for passengers who want taxis, tours, beach clubs, or a semi-contained port experience.

Near Puerta Maya

Puerta Maya is a large cruise terminal complex.

Nearby options include:

• Cruise port shopping
• Bars
• Restaurants
• Photo spots
• Taxi stands
• Excursion meeting areas
• Carnival-focused port amenities

Best for Carnival passengers, easy shopping, and taxi-based beach days.

Best Beaches On The Cozumel Cruise Port Map

Most of Cozumel’s popular beach clubs and beach areas are south of downtown on the west side of the island. That means they are usually reached by taxi from any cruise pier.

Popular options include:

• Paradise Beach
• Mr. Sanchos
• Playa Mia
• Nachi Cocom
• Chankanaab
• Money Bar
• Playa Palancar
• Playa Corona
• Sky Reef
• Playa Uvas

The closest beach is not always the best beach. Many first-time visitors make the mistake of trying to find the nearest patch of sand instead of choosing the right beach for their day.

For a full comparison of beaches, beach clubs, snorkeling spots, family options, and free or low-cost beach access, read Best Beaches Near Cozumel Cruise Port.

Best Restaurants On The Cozumel Cruise Port Map

Restaurant planning also depends on your pier.

If you dock at Punta Langosta, downtown restaurants are easy. If you dock at International Pier or Puerta Maya, you will likely need a taxi to reach the best downtown restaurants.

Popular restaurant areas include:

• Downtown San Miguel
• Waterfront restaurants
• Beach club restaurants
• Port complex restaurants
• Local taco spots
• East-side restaurants during island tours

For most cruise passengers, the best restaurant choice depends on whether you want a quick meal near the ship, a local downtown meal, or a beach club food-and-drink day.

For the full restaurant breakdown, use Best Restaurants Near Cozumel Cruise Port.

Best Things To Do On The Cozumel Cruise Port Map

Once you understand the map, Cozumel becomes much easier to plan.

The main port-day options are:

• Walk downtown from Punta Langosta
• Take a taxi to a beach club
• Book a snorkeling tour
• Visit Chankanaab
• Do an island loop tour
• Try a Jeep or ATV excursion
• Eat downtown
• Shop near the port
• Visit the east side for sightseeing
• Book an all-inclusive beach club day

The biggest mistake is trying to do too much.

Cozumel is a great port, but most cruise passengers should choose one main plan and build the day around it.

For a full one-day planning guide, read What To Do In Cozumel From A Cruise Ship.

Cozumel Map: West Side vs East Side

Cozumel’s west side and east side feel very different.

The west side is where most cruise passengers spend their day. It has the cruise piers, downtown San Miguel, beach clubs, calm water, snorkeling spots, restaurants, and most tourist infrastructure.

The east side is more remote, scenic, wild, and less developed. It has beautiful views, beach bars, and dramatic coastline, but the water can be rougher and transportation takes longer.

West side is best for:

• Cruise passengers
• Beach clubs
• Snorkeling
• Families
• Easy taxi rides
• Restaurants
• Return-to-ship reliability

East side is best for:

• Island tours
• Scenic drives
• Photos
• Adventure days
• Repeat visitors
• People who want a less developed coast

If this is your first time in Cozumel, the west side is usually easier.

If you have already visited Cozumel before or are booking a guided island tour, the east side can be worth seeing.

Is Cozumel Easy To Navigate?

Yes, Cozumel is fairly easy to navigate for cruise passengers, especially compared to many other ports.

The challenge is not that Cozumel is hard.

The challenge is that people underestimate how much the pier location matters.

Once you know your pier, the rest becomes simple:

• Punta Langosta = walk downtown
• International Pier = taxi for most plans
• Puerta Maya = taxi for most plans

If you are doing a ship excursion, follow the meeting instructions.

If you are doing an independent excursion, confirm the meeting point.

If you are exploring on your own, keep your day simple and leave a return buffer.

Should You Use Google Maps In Cozumel?

Google Maps can be helpful for understanding general locations, but do not rely on it alone for cruise-day planning.

Maps can show distance, but they do not always show:

• Whether walking is comfortable
• Whether sidewalks are ideal
• How hot the walk feels
• Whether a road is tourist-friendly
• Where the taxi stand is
• Where your exact ship exits the port
• Whether a beach has public access
• Whether you need to enter through a beach club or restaurant

Use Google Maps for orientation, but use cruise-specific advice for planning.

How To Confirm Where Your Ship Docks In Cozumel

Before your cruise, check:

• Your cruise line app
• Your itinerary
• Your daily planner
• Port schedule websites
• Cruise forums
• Facebook groups
• Your shore excursion confirmation
• Your tour operator’s instructions

Once onboard, check again.

Pier assignments can change. This is why you should avoid planning a tight walking route unless you know you are docking at Punta Langosta.

Cozumel Cruise Port Map For DIY Passengers

Cozumel is a strong DIY port if you keep your plan realistic.

Good DIY days include:

• Walk downtown from Punta Langosta
• Taxi to a beach club
• Taxi to Chankanaab
• Taxi to Money Bar for snorkeling
• Taxi to Paradise Beach or Mr. Sanchos
• Taxi downtown for lunch and shopping
• Short island taxi tour
• Shopping and food near the port complex

Less ideal DIY plans include:

• Trying to walk downtown from Puerta Maya
• Trying to visit too many beaches
• Renting a car without understanding local driving
• Going far around the island without a time buffer
• Ignoring your all-aboard time
• Assuming every beach is walkable or free-access

For easy DIY ideas, read What To Do In Cozumel From A Cruise Ship.

Cozumel Cruise Port Map For Families

Families should prioritize convenience, bathrooms, food, shade, and easy transportation.

Best family-friendly map-based choices include:

• Paradise Beach
• Playa Mia
• Chankanaab
• Mr. Sanchos
• Puerta Maya port complex
• Downtown San Miguel if docked at Punta Langosta

Families should be careful with overly complicated plans. A simple taxi to one beach club is usually better than trying to bounce between multiple stops.

For beach club comparisons, use Best Beaches Near Cozumel Cruise Port.

Cozumel Cruise Port Map For Couples

Couples have more flexibility.

Good options include:

• Downtown lunch and drinks
• Beach club day
• Snorkeling tour
• Romantic waterfront restaurant
• East-side scenic drive
• Catamaran or boat tour
• Quiet beach bar
• Sunset-style waterfront stop if your ship is in port late

If you dock at Punta Langosta, downtown is easy. If you dock farther south, taxis open up most of the island.

Cozumel Cruise Port Map For First-Time Visitors

First-time visitors should not overcomplicate Cozumel.

The easiest plans are:

• Walk downtown if docked at Punta Langosta
• Take a taxi to one beach club
• Book one organized shore excursion
• Visit Chankanaab
• Take a taxi downtown for lunch and shopping
• Stay near the port if you want a low-stress day

The best first-time Cozumel port day is usually simple: one main activity, clear transportation, and a return-to-ship buffer.

For a ranked list of beginner-friendly options, read Best Cozumel Shore Excursions For Cruise Passengers.

Cozumel Cruise Port Map Mistakes To Avoid

Assuming all Cozumel cruise piers are downtown

They are not.

Only Punta Langosta is truly downtown.

Assuming you can walk everywhere

You cannot.

Cozumel is easy by taxi, but not every plan is walkable.

Not checking your pier

Your pier affects your whole day.

Always confirm before making a walking plan.

Booking a tour without confirming pickup

Independent tours may use different pickup points depending on your pier.

Confirm in advance.

Trying to do too much

Cozumel is better when you choose one main plan.

Forgetting the return trip

Getting there is only half the plan. Always know how you are getting back.

Ignoring ship time

Make sure you understand ship time, local time, and your all-aboard time.

Choosing the closest beach without checking the experience

Closest does not always mean best.

Some nearby water-access spots are better for snorkeling than lounging. Some beach clubs are farther but much better for families or all-inclusive days.

Best Simple Cozumel Port-Day Plans By Pier

If You Dock At Punta Langosta

Best easy plans:

• Walk downtown
• Eat at a local restaurant
• Shop near the waterfront
• Take a short taxi to a beach club
• Book a snorkeling tour
• Explore San Miguel on foot

Best article to read: Best Restaurants Near Cozumel Cruise Port

If You Dock At International Pier

Best easy plans:

• Take a taxi to a beach club
• Visit Chankanaab
• Book a snorkeling excursion
• Taxi downtown for lunch
• Shop near the pier
• Take an island tour

Best article to read: Cozumel Taxi Rates & Transportation For Cruise Passengers

If You Dock At Puerta Maya

Best easy plans:

• Shop and eat inside the port complex
• Take a taxi to Paradise Beach
• Take a taxi to Mr. Sanchos
• Take a taxi to Playa Mia
• Visit Chankanaab
• Book a Carnival excursion
• Taxi downtown if you want San Miguel

Best article to read: Best Beaches Near Cozumel Cruise Port

Do You Need A Shore Excursion In Cozumel?

No, you do not need a shore excursion in Cozumel.

Cozumel is one of the easiest ports to do on your own, especially if your plan is a beach club, downtown lunch, shopping, or a simple taxi-based day.

But excursions still make sense if you want:

• Snorkeling by boat
• El Cielo
• Catamaran sailing
• Jeep tours
• ATV tours
• Mayan ruins
• Island loop tours
• All-inclusive transportation
• Cruise-line return protection
• Less planning

For a full comparison, read Best Cozumel Shore Excursions For Cruise Passengers.

Is Cozumel Safe For Cruise Passengers?

Cozumel is generally considered one of the easier and more cruise-friendly ports in the Caribbean, but you still need normal travel awareness.

Basic safety tips:

• Use official taxis
• Confirm prices before riding
• Stay aware in crowded areas
• Do not flash cash
• Keep valuables secure
• Watch your drinks
• Do not wander into unfamiliar areas late
• Give yourself extra time to return
• Avoid renting scooters unless you are very experienced
• Be careful on the east side because water conditions can be rougher

For most cruise passengers, the biggest practical risk is not danger. It is poor time management.

Cozumel Cruise Port Map FAQ

How Many Cruise Piers Are In Cozumel?

Cozumel has three main cruise piers: Punta Langosta, International Pier, and Puerta Maya.

Which Cozumel Pier Is Downtown?

Punta Langosta is the downtown cruise pier. It is the best pier for walking into San Miguel.

Which Cozumel Pier Does Carnival Use?

Carnival ships commonly use Puerta Maya, but you should always confirm your exact pier before your cruise.

Which Cozumel Pier Does Royal Caribbean Use?

Royal Caribbean commonly uses the International Pier, but pier assignments can change depending on the schedule.

Can You Walk From The Cozumel Cruise Port To Downtown?

You can easily walk downtown from Punta Langosta. From International Pier or Puerta Maya, most cruise passengers should take a taxi.

Is Puerta Maya Close To Downtown Cozumel?

No. Puerta Maya is south of downtown. A taxi is recommended.

Is International Pier Close To Downtown Cozumel?

It is closer than Puerta Maya but still not ideal for most passengers to walk. A taxi is usually better.

Are Taxis Easy To Find At The Cozumel Cruise Port?

Yes. Taxis are available at all three main cruise pier areas.

Do Cozumel Taxis Use Meters?

Cozumel taxis generally use fixed zone-based fares rather than meters. Confirm the price before getting in.

What Is The Best Pier In Cozumel?

The best pier depends on your plan. Punta Langosta is best for walking downtown. Puerta Maya and International Pier are good for taxis, beach clubs, shopping, and excursions.

Can I Stay Near The Port In Cozumel?

Yes. All three pier areas have some shopping, food, and drinks nearby. Puerta Maya and International Pier have larger cruise-focused terminal areas, while Punta Langosta gives you downtown access.

What Is Near Puerta Maya?

Puerta Maya has shops, bars, restaurants, taxi stands, excursion meeting areas, and a large cruise terminal complex.

What Is Near International Pier?

International Pier has shops, restaurants, bars, taxis, and easy access to beach clubs and excursions by taxi.

What Is Near Punta Langosta?

Punta Langosta is near downtown San Miguel, waterfront shops, restaurants, bars, and the ferry area.

Do I Need A Map For Cozumel?

Yes, but you need the right kind of map. A basic island map helps, but cruise passengers mainly need to understand the three piers, downtown, taxi zones, beach clubs, and return-to-ship timing.

Final Verdict: How To Use The Cozumel Cruise Port Map

The Cozumel cruise port map is simple once you understand one thing:

Your pier determines your plan.

If you dock at Punta Langosta, you can walk into downtown San Miguel and enjoy a simple DIY day.

If you dock at International Pier or Puerta Maya, plan on using a taxi for downtown, beaches, restaurants, and most independent activities.

For most cruise passengers, the best Cozumel port day is not complicated. Confirm your pier, choose one main activity, understand your transportation, and give yourself plenty of time to get back to the ship.

Best next reads:

• Cozumel Cruise Port Guide
• Cozumel Taxi Rates & Transportation For Cruise Passengers
• What To Do In Cozumel From A Cruise Ship
• Best Beaches Near Cozumel Cruise Port
• Best Restaurants Near Cozumel Cruise Port
• Best Cozumel Shore Excursions For Cruise Passengers